Calling-in versus Calling-out: Having Impactful Conversations

On-demand Webinar

Individuals committed to diversity, equity, inclusion, access, and belonging often find themselves deciding between "calling someone in" versus "calling someone out." This on-demand webinar discusses the most impactful and supportive use of these strategies within a variety of contexts. Leave the session with sample phrases and strategies that will help you navigate "calling" conversations and recognize how this helps mitigate implicit and unconscious biases.

At the end of this webinar, you will:

  • Be able to distinguish between what is meant by "calling in" versus "calling out" in the Diversity, Equity, Inclusion, Accessibility, and Belonging context
  • Recognize the dynamics that impact decisions around "calling in" versus "calling out"
  • Identify times and topics that might influence our personal decision to "call in" versus "call out" in the patient care setting
  • Recognize the role implicit and unconscious biases play in patient care interactions
  • Practice using various phrases and strategies to help navigate conversations with patients

Intended Audience

Family physicians, family medicine residents, and medical students


Melinda Messineo PhDMelinda Messineo, PhD
Professor of Sociology
Former Interim Associate Vice President for Diversity
Ball State University



The AAFP has reviewed Calling In versus Calling Out: Having Impactful Conversations - Enduring and deemed it acceptable for up to 1.00 Enduring Materials, Self-Study AAFP Prescribed credit. Term of Approval is from 06/01/2023 to 06/01/2024. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This session contributes toward the State of Michigan's implicit bias training requirement for medical licensure.


  • MAFP Member: $25 (members must log in to receive the discounted rate)
  • Non-member: $75